求翻译：造成这一普遍现象的因素最可能的有二种:第一，网店售后不予退货或退货困难。第二，消费者的自我权益保护意识淡薄，他们及时有维权意识也不会通过退货、换货、退款等具体行动保障自己的合法权益。是什么意思？

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Creates this universal phenomenon the factor most possible to have two kinds: First, the net shop post-sale does not give returns goods or the returned goods difficulty.Second, consumer's self-rights and interests protection consciousness is light, they have the Uygur power consciousness not to be a

Factors contributing to this phenomenon most likely there are two: first, shop the sale no returns or returns difficult. Second, the weak sense of self-protection of rights and interests of consumers, they will not by the time the consciousness returns, exchanges, refunds and other concrete actions

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