求翻译：我刚从市场回来，电话去西联询问，可是电话自动系统告诉我，那个人应该带着政府发的身份证去银行取款，那笔钱还在银行，他为什么拿不到钱？是什么意思？

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I have just returned from the market, to Western Union asked the phone, but the phone automatically system told me that they should take the personal to the Governments of the identity card to the bank teller, that sum of money in the Bank also, why did he make any money?

I just came back from the market west, the telephone went to the association inquiry, but the telephone automatic system told me, that person should bring the ID card which the government sent to go to the bank to draw money, couldn't that money in the bank, why he attain the money?

I just came back from the market, to call Western Union asks, but the phone system automatically tells me, that person should bring a Government-issued photo identification to the Bank, the money is still in the Bank, why he could not get the money?

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