求翻译：本书作者在担任外资企业主管时，因为只会生气，又不懂得跟部属沟通，结果短短一个月内就有四名员工辞职，部下对他隐瞒疏失，公司失去重要客户！他痛定思痛，开始学习沟通和说话的技巧，他发现不一样的回覆方式，往往就能激发部属的士气与干劲，这也让他有了惊人的转变，不但再度晋升主管，业绩比前一年大幅提升20％。本书即集结他多年的实战经验，透过搭腔、询问、讚美、请託、激励、传达、责备等七个职场上最常遇到的情况，告诉你究竟该怎么说才能HOLD住人心！是什么意思？

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The authors of this book, in charge of the presidency of the foreign investment enterprises, because the only noteworthy, do not know how to communicate with their subordinates, results within one month for a short period of four employee resigns, subordinates to hide, the loss of key customers of t

This book author is in charge of when the assumption overseas-funded enterprise, because only can be angry, did not understand communicates with the subordinate, the result short month has four staffs to resign, the subordinate conceals the mistake to him, the company loses the important customer! H

The author of this book at the time as a foreign Director, because it will only anger and do not know how to communicate with subordinates, results within the short space of a month, four employees resigned and his army to conceal errors, the company lost important clients! His bitter experience, be

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