求翻译：以万国商业机器公司（IBM）为研究对象，主要采用理论分析研究方法，通过对这个百年企业发展历程的剖析，发现IBM成功的秘诀在于它对于客户那无懈可击的服务策略。IBM创始人托马斯·沃森为公司制定了行为准则，致使每个员工都把能给予客户最好的服务当作工作信条。“沃森哲学”对公司的成功所贡献的力量，比技术革新、市场销售技巧，或庞大财力所贡献的力量更大。研究结果表明，优质的售后服务不仅对塑造企业文化十分重要，对提高顾客满意度和顾客忠诚度的作用也十分明显。是什么意思？

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To IBM (IBM), the object of study, using mainly theoretical analysis research methods, by means of this centennial history of anatomy and found that IBM the secret of success for the customers that impeccable service policy. Ibm Founder Thomas Watson is a company established in the code of conduct,

Take international commercial machine company (IBM) as the object of study, mainly uses the theoretical analysis research technique, through develops the course analysis to this hundred year enterprises, discovered IBM succeeds the secret lies in it regarding the customer that impregnable service st

To international business machines Corporation (IBM) is studied, using theoretical analysis and research methods, through the analysis of the enterprise development process, IBM found the secret of success lies in its customer the unimpeachable services strategy. IBM founder Thomas Watson has develo

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