求翻译：为了赢得客户的支持，企业必须定期收集客户的意见，并要及时把握客户满意的水平，发现客户关心的主要因素，以进行不断的改进。企业可以通过客户满意度调查来评估客户对企业的客户满意和忠诚度，有的放矢实施客户管理策略。 客户满意度调查可以分为两个方面，一个方面是客户对过去的经历的感受描述，反应客户对过去购买经历、感受的服务以及使用的经历的意见和想法，从中可以了解客户关心的关键因素，以及企业在每一个服务流程中的关键环节；另外一个方面则是了解客户最想买什么产品，什么时候买，以及他们对于企业产品和服务的期望。较为细致的客户满意度调查还可以区分出不同程度的忠诚客户的特征，以便于开展客户管理。是什么意思？

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In order to win the customer support, enterprises must regularly collect customer feedback, and to promptly grasp customer satisfaction level of customer care and found that the main factors in order to make continuous improvement. Enterprises can be adopted to assess client satisfaction survey of e

In order to win the customer the support, the enterprise must the regular collection customer opinion, and must grasp customer satisfaction promptly the level, discovered the customer care the primary factor, makes the unceasing improvement.The enterprise may through the customer degree of satisfact

In order to win the support of customers, companies must periodically collects the views of customers and to grasp the level of customer satisfaction in a timely manner, major factorin customer care, to continuous improvement. Enterprises can use a customer satisfaction survey to assess the enterpr

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