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关注：1
2013-05-23 12:21
求翻译：SERVQUAL is a useful instrument for performing gaps analysis where a gap is measured as the difference between the customer expectations and customer perceptions.是什么意思？ 待解决
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- 离问题结束还有
SERVQUAL is a useful instrument for performing gaps analysis where a gap is measured as the difference between the customer expectations and customer perceptions.
问题补充： |
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