求翻译：本文的目标是实现集业务咨询、投诉建议、业务受理、故障申告、业务查询、主动服务、大故障管理、知识库管理、培训管理、考试管理、质检管理等功能为一体的，面向客户的基于软交换技术的省级广电企业呼叫中心业务管理系统。是什么意思？

The goal is to achieve this set of business consulting, complaint recommendations, operational acceptance, fault reporting, business query, active service, a large fault management, knowledge management, training management, test management, quality management and other functions into one, customer-

This article aims to achieve the business advice, complaints, business proposals, fault reporting, business enquiries, proactive services, fault management, knowledge base management, training management, examinations, such as management, quality control management functions, client-oriented based o

This article goal is realizes the collection service consultation, the suit suggestion, the service accepts, functions and so on breakdown enter charges against, service inquiry, initiative service, big fault management, knowledge library management, training management, test management, quality tes

This objective is to achieve set business inquiries, complaints, service acceptance, fault Shen Gao, business queries, proactive fault management, service, knowledge base management, training management, test management, quality management and other functions as one, customer-facing provincial broad

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