求翻译：课题通过研究国内外呼叫中心发展的现状和趋势，以及广电企业面临的服务和管理问题，提出了平台建设的系统需求，并重点分析了系统的功能需求；得出了平台的总体架构、拓扑架构、功能结构及系统的可靠性、安全性设计；是什么意思？

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The topic through studies the domestic and foreign call center development the present situation and the tendency, as well as the broad electricity enterprise faces the service and the management question, proposed the platform construction system demand, and has analyzed the system function demand

Subject through study status and trend of domestic and international call center development, as well as radio and television services and management issues faced by enterprises, system requirements for the construction of raised platforms, with an emphasis on analysis of the functional requirements

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