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关注:1
2013-05-23 12:21
求翻译:客户服务(Customer Service),是指一种以客户为导向的价值观,它整合及管理在预先设定的最优成本——服务组合中的客户界面的所有要素。广义而言,任何能提高客户满意度的内容都属于客户服务的范围之内。(客户满意度是指:客户体会到的他所实际“感知”的待遇和“期望”的待遇之间的差距。)是什么意思? 待解决
悬赏分:1
- 离问题结束还有
客户服务(Customer Service),是指一种以客户为导向的价值观,它整合及管理在预先设定的最优成本——服务组合中的客户界面的所有要素。广义而言,任何能提高客户满意度的内容都属于客户服务的范围之内。(客户满意度是指:客户体会到的他所实际“感知”的待遇和“期望”的待遇之间的差距。)
问题补充: |
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2013-05-23 12:21:38
正在翻译,请等待...
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2013-05-23 12:23:18
Customer service (Customer Service), refers to a customer-oriented values, it integration and management of the pre-set optimum cost - portfolio of services in all the elements of the customer interface. Broadly speaking, any can enhance customer satisfaction by both content within the scope of serv
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2013-05-23 12:24:58
正在翻译,请等待...
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2013-05-23 12:26:38
Customer service (Customer Service), refers to the value of a customer-oriented, it integration and management on pre-determined optimal costs--all elements of the service portfolio in the client interface. Broadly speaking, any content that can increase customer satisfaction all fall within the sco
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2013-05-23 12:28:18
正在翻译,请等待...
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