求翻译：本文具体的研究步骤如下：第一章对文章的背景、问题进行了综述，确定了文章的结构和流程；第二章对客户关系管理理论进行了综述；第三章对XH人寿保险公司上海分公司及法人业务进行了介绍和说明；第四章主要对XH人寿保险公司上海分公司法人业务的客户关系管理现状进行分析；第五章提出了XH人寿保险公司上海分公司法人业务构建客户关系管理的构想，并从客户关系管理的多个要素角度，提出了实施客户关系管理的具体措施；第六章最后说明本文的研究结果和进一步需要进行的研究建议。是什么意思？

正在翻译，请等待...

This article specific research steps are as follows: The first chapter of the article provides an overview of the background, issues, and determine the structure and flow; the Articles, Chapter 2 of customer relationship management theory; Chapter 3 provides an overview of XH life insurance co. , lt

This article concrete research step is as follows: First chapter to the article background, the question has carried on the summary, has determined the article structure and the flow; Second chapter has carried on the summary to the customer relations management theory; Third chapter has carried on

This article specific of research steps following: first chapter on article of background, and problem for has summary of, determine has article of structure and process; second chapter on customer relationship management theory for has summary of; third chapter on XH life insurance company Shanghai

This article specific of research steps is as follows: first chapter on article of background, and problem for has summary of, determines has article of structure and process; second chapter on customer relationship management theory for has summary of; third chapter on XH life insurance company Sha