求翻译：不管是对SRAT还是SURINDO，与在现场想实现系统运用支援服务无关，至今没有进行充分的事前说明，也没能及时回答收到的质问，给您添了许多麻烦，真心感到非常抱歉。由衷的说声对不起。是什么意思？

Regardless of the srat or surindo want the system to use support services unrelated to the scene, there has been no full description of the prior, failed to timely answer received questions, and add a lot of trouble to you, really very sorry. Sincerely say sorry.

false

No matter is to SRAT or SURINDO, with wants to realize the system in the scene to have nothing to do with using the support service, until now has not carried on fully explained in anticipation, also has not been able to reply promptly receives the interrogation, gave many troubles to you, the since

Both the SRAT is SURINDO, and in the field to achieve system application not related to support services, has no sufficient prior explanation, nor to receive timely answers to question, have given you a lot of trouble, I really am very sorry. Sincerely say that I'm sorry.

We thank you very much for your energetically support of our company all the time