求翻译：对用户所投诉的问题，核实是我们责任的，将对管理人员及经办人员进行不同程度的惩处，并向用户赔礼道歉。如不是我司的责任，相关人员也将向用户解释，希望用户能给予我们最大的支持。是什么意思？

Users complained of problems, to verify our responsibility, management and handling personnel will be different degrees of punishment, an apology to the user. If it is not our responsibility, the relevant personnel to explain to the user, we want users to be able to give maximum support.

The number of complaints of users, the issue of verification is, and will be our responsibility to managers and operators were different degrees of punishment, and apologize to the user. If I am not the responsibility of the Division, the staff will also explain to the user, in the hope that users a

The question sues which to the user, the checking is our responsibility, and will manage the personnel to the administrative personnel to carry on the varying degree the punishment, and will apologize to the user.If is not the responsibility which I take charge of, the related personnel also explain

Problem to user complaints, verifying is our responsibility, the management and handling personnel will be punished in varying degrees, and an apology to the user. If not our responsibility, stakeholders will also explain to the user, want users to be able to give our full support.

The question complained toward user, verify it is our responsibility, will carry on the punishing at various degrees to administrator and person handling, and make an apology to users. If not the responsibility of our company, relevant personnel will explain to user, hope users can offer us the grea