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2013-05-23 12:21
求翻译：Customer satisfaction measurement typically begins when a company realizes that their customers are the people who provide the revenues that, hopefully, will cover expenses. Most companies start by establishing a customer satisfaction baseline. Then they target year-by-year improvement. Often they use a five-point scal是什么意思？ 待解决
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Customer satisfaction measurement typically begins when a company realizes that their customers are the people who provide the revenues that, hopefully, will cover expenses. Most companies start by establishing a customer satisfaction baseline. Then they target year-by-year improvement. Often they use a five-point scal
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