求翻译：我们希望你们能在索赔的金额上给予降低,因为我们将会提供免费的配件和积极的态度来弥补损失.同时我们也有非常大的损失发生,希望你们能够体谅!是什么意思？

Can you reduce the amount of the claim, we will provide free parts and a positive attitude to compensate for the loss we also have a very large loss, I hope you can forgive me!

We hope that you will be able to claim to reduce the amount, because we will be providing free accessories and positive attitude to make up for the losses we have the will and time of the loss is very large, and I hope that you will be able to understand!

We hoped you can give in the claim amount reduce, because we will be able to provide the free fitting and the positive manner make up the loss. Simultaneously we also have the extremely big loss occurrence, hoped you can forgive!

We hope that you can reduce the amount of the claim, because we will be offering free accessories, and a positive attitude to make up for the loss of. and we have a very large loss and hope that you can understand!