求翻译：让你久等,我们刚才已经查询了发货记录,并按单号咨询了邮局,等到的答复是包裹在通过海关时已经丢失,我们已经向邮局提出索赔,请问,你是要全额退款呢?还是让我们给你补寄一个是什么意思？

To keep you waiting, we have just query the delivery record, and press a single consultation with the post office, the answer is to wait until the parcel through customs have been lost, we have a claim to the post office, to ask you is to a full refund ? we sent it to you a

Waiting for a long time for you, we have just query the shipping records, and counseling, as a single post office, wait until the response is a package through customs, we have already lost the claim to the Post Office, may I ask, do you want to a full refund? Or let us give you fill out a

Let you wait for a long time, we already inquired a moment ago have delivered goods the record, and has consulted the post office according to the odd numbers, when the answer was wrapped when through the customs already loses, we already proposed the claim to the post office, ask, you wanted the su

Keep you waiting, we have already shipped query records, the post office and the number consulted, when the answer is a package through customs have been lost, we have claim to the post office, may I ask, do you want a full refund then? or let us send you fill a

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