求翻译：2、 代表酒店总经理接待和迎送客人，主动向客人征求意见，处理客人投诉，接受客人对酒店提出的建议和意见。是什么意思？

2, on behalf of the hotel guests during the reception and general manager, and guests for their comments, complaints, and guests of the hotel guests receive the recommendations and suggestions.

2nd, receives on behalf of hotel general manager and welcomes sees a visitor out the human, on own initiative solicits the suggestions to the visitor, processes the visitor to sue, accepts the visitor the suggestion and the opinion which proposed to the hotel.

2, General Manager of the hotel reception and TRANSFERS the guests of representatives, reach out to the guests for their comments, handling guest complaints, accept suggestions and advice on hotels.