求翻译：Thank you for your inquiry. At this point it is likely your package is lost. We can do a few things for you in this case. We can either issue you a refund for the merchandise, we can send you something of equal or lesser value, or we can ship out the merchandise that we do have in stock and refund the rest. Please let us know and we would be happy to help you. Thank you for your patience and understanding in this matter. We look forward to your reply.是什么意思？

待解决 悬赏分：1 - 离问题结束还有