求翻译：六、我公司拥有一支技术过硬、反应迅速的售后服务队伍，并开通24小时服务热线，从接到用户信息开始，4小时内给予答复，省内24小时到达现场，省外72小时内到达现场。维修人员到达现场后，对轻微故障保证4小时内解决，一般故障保证在10小时内解决，对重大故障，在24小时内提供明确的解决方案，及时彻底解决。是什么意思？

Six, my company has a professional, responsive after-sales service team, and started the 24-hour service hotline, starting from the receiving user information, to give a reply within 4 hours, 24 hours to reach the scene within the province, outside the province within 72 hours of arrival. After maintenance staff arrived at the scene, for minor faults guarantee resolved within 4 hours, General fault guarantee solution in 10 hours, for major failures, providing clear solutions in 24 hours, completely resolved in a timely manner.