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  • 匿名
关注:1 2013-05-23 12:21

求翻译:客户(S300,WDD2211541A3054884)4月25日到店抱怨车辆行驶到坡路时,车身有异响。经我司技术人员路试,未发现异常响声。4月28日,客户到店反映车辆后顶棚有异响,但经我司技术人员检测并路试后,未发现有异响。6月17日,客户再一次来到我司反映车辆有异响,我司技术人员对其车辆车顶内衬进行了相关调整。经路试,车辆无异常响声。6月22日,客户再次到店抱怨其车辆右后部车顶在行驶到坡路时有异响,特别是在早晨或车停放一段时间。次日清晨,我司技术人员陪同客户一起进行了路试,发现车辆在行驶一段坡路时,转向过程中,偶有响声。但之后,就不再出现此响声。我司技术人员对其顶棚进行了调整,由于客户当日着急离厂办事,未能进行路试。次日,客户打电话抱怨车辆还有异响,我司已发送TIPS,现客户表示不满并找到了“中国质量万里行”进行投诉。为了能尽快解决客户的不满,希望贵部能够给予我司技术上的支持,谢谢!是什么意思?

待解决 悬赏分:1 - 离问题结束还有
客户(S300,WDD2211541A3054884)4月25日到店抱怨车辆行驶到坡路时,车身有异响。经我司技术人员路试,未发现异常响声。4月28日,客户到店反映车辆后顶棚有异响,但经我司技术人员检测并路试后,未发现有异响。6月17日,客户再一次来到我司反映车辆有异响,我司技术人员对其车辆车顶内衬进行了相关调整。经路试,车辆无异常响声。6月22日,客户再次到店抱怨其车辆右后部车顶在行驶到坡路时有异响,特别是在早晨或车停放一段时间。次日清晨,我司技术人员陪同客户一起进行了路试,发现车辆在行驶一段坡路时,转向过程中,偶有响声。但之后,就不再出现此响声。我司技术人员对其顶棚进行了调整,由于客户当日着急离厂办事,未能进行路试。次日,客户打电话抱怨车辆还有异响,我司已发送TIPS,现客户表示不满并找到了“中国质量万里行”进行投诉。为了能尽快解决客户的不满,希望贵部能够给予我司技术上的支持,谢谢!
问题补充:

  • 匿名
2013-05-23 12:26:38
Customers (S300,WDD2211541A3054884) on April 25 to shop when complained about traffic to the slope of road, the body is different. Try via our technical staff and found no abnormal noise. On April 28, the abnormal noise of customers to the shop reflects the vehicle roof, after our technicians test and road test, but found no abnormal noise. June 17, once again, the customer came to our company reflect the abnormal noise of vehicles, our technical staff related adjustments to the vehicle roof lining. Road tests, no abnormal noise of vehicles. On June 22, customers to shop again complains about top of the right rear of the vehicle in motion and to the slope of road noise, especially in the morning or in the car parked for some time. The next morning, our technicians accompany customers together for a road test, when a road vehicle on a slope is found, in the process of turning, occasional noises. But then, this sound will no longer appear. Our technicians on the ceiling has been adjusted, because customers worry away from factory-do on the day, failed to make a road test. The following day, customers complain about different vehicles or on the phone ringing, I have been sending TIPS, expressed dissatisfaction with the customer and find the "China quality around" for complaints. In order to be able to address customer dissatisfaction, we hope that you will give our technical support, thank you!
 
 
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