求翻译：当我去你们商店要求调换或者退换的时候，营业员却不予理睬。我希望您可以给予我一些帮助，这对你们店的信誉同样有着很重要的影响。是什么意思？

When I requested a transfer to your stores, or return it, the salesperson is ignored. I hope you can give me some help, the impact on the credibility of your shop also has a very important.