求翻译：The first and most fundamental step was to gain cost-effectiveness. It was essential that the process and necessary related controls be in place to ensure that basic services could be provided at a consistently high level of performance and in a cost-effective manner. From a managerial perspective, it is a prerequisite that a firm be able to efficiently perform the basic logistic services required by customers. Most firms that are serious about quality agree there is little room for basic operational error. Unless a firm is able to deliver basic service at reasonable cost, there is no reason for customers to commit additional business and there is limited possibility of moving forward toward a more exacting relationship.是什么意思？

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