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2013-05-23 12:21
求翻译：Loyalty can be of substantial value to both customers and the firm. Customers are willing to invest their loyalty in business that can deliver superior value relative to the offerings of competitors (Reichheld, 1996). When they are loyal to a firm, consumers may minimize time expended in searching and in locating and e是什么意思？ 待解决
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Loyalty can be of substantial value to both customers and the firm. Customers are willing to invest their loyalty in business that can deliver superior value relative to the offerings of competitors (Reichheld, 1996). When they are loyal to a firm, consumers may minimize time expended in searching and in locating and e
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