求翻译：除了顾客满意度调查外,酒店在平时也应注重有关未投诉顾客抱怨信息的搜集。可以充分利用酒店的人力资源和外界的信息资源,如:利用酒店各部门与顾客直接接触的员工进行多角度的访问和调查;利用酒店外部媒介搜集相关信息。此外,对已经失去的顾客要进行分析,通过和他们的谈话总结顾客流失的原因,从而找到解决的办法。是什么意思？

Apart from customer satisfaction surveys, the hotel in peacetime should also pay attention to not collect complaints customer complaints. Can take advantage of the hotel's human resources and external information resources, such as: direct contact with the staff of the hotel departments and customer

正在翻译，请等待...

Besides the customer degree of satisfaction investigation, the hotel in usually also should pay great attention to related has not sued the customer to complain the information the collection.May use the hotel fully the human resources and the outside information resource, for example: The staff con

In addition to customer satisfaction surveys, hotel in peacetime should also pay attention to complaints about not customers complaining about the collection of information. Can take full advantage of the hotel's human resources and external information resources, such as: use of direct contact with

正在翻译，请等待...